All companies have realised that they cannot do without a good CRM solution. But most companies need a simple CRM solution that they can quickly go live with and is Cost Effective.
It is necessary to ensure that enquires are not lost or forgotten, the history of followups is maintained, customer information is captured centrally with good quality, quotations have to go faster and communication between back office, design, production must become very easy.
Most companies achieve this using a spreadsheet like Excel. But this method has its own drawbacks. There are many CRM packages available but the better ones are sometimes unviable due to cost and complex nature of bigger CRMs
Innovia brings to you a CRM system that is nicely balanced between user friendliness and functionality
Oursys CRM suits all types of small and medium organisations. Some examples are given below
You can record your leads and enquiries in the system and keep a ready list for follow-up.
Usefulness: Enquiries are not forgotten, Followups are effective, customer information is sytamatically maintained
Sales Representatives can record their activities and coordinate with their backoffice effectively
Management can monitor the sales funnel and help the representatives by giving his inputs through the software
The users have access to data of only their regions
Data can be analysed centrally and to get valuable Sales Information on Products, Regions, Sales Representatives etc.
Associates, Dealers and Distributors also access the system and coordinate with HO
Quotations can be quickly given from head office whenever required. Standardisation can be maintained